Refund policy

Effective Date: 21/09/2023

At STAN LEATHER, we stand behind the quality of our handcrafted leather products. If something isn't right with your order, we’re here to fix it. Our Return, Refund, Exchange, Replacement, and Warranty Policy is designed to be clear, fair, and strictly regulated to ensure the highest standards for all customers.

 

1. Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order. We accept returns or exchanges only in the following cases:

  • Wrong item received.
  • Product has a verified manufacturing defect.
  • Item is significantly not as described (Note: Natural leather grain, minor scars, and slight color shade variations are inherent to authentic leather and do not qualify as "not as described").

We do not accept returns, exchanges, or refunds if:

  • You changed your mind, no longer like the product, or prefer a different style.
  • The item is customized or personalized.
  • The item was sold at a heavy discount, with a coupon code, or as part of a clearance sale.

 

2. Product Condition for Return or Exchange

To be eligible for a return or exchange:

  • Item must be 100% unused, unworn, and in its original condition.
  • All tags, labels, and original packaging must be completely intact.
  • Product must be packed securely for reverse pickup.
  • Mandatory Evidence: A clear, continuous, and unedited unboxing video is strictly mandatory at the time of opening the sealed package. Requests without a valid unboxing video will not be accepted under any circumstances.

All returns are subject to a strict physical inspection. STAN LEATHER reserves the right to reject returns if the product shows any signs of use or is not in a resalable condition.

 

3. Reverse Pickup & Shipping

  • We offer reverse pickup across most locations in India. You must print and paste the provided return label on the parcel.
  • If reverse pickup is not available in your area, you must securely self-ship the item to our warehouse.
  • Shipping Cost Responsibility: If the product is verified as defective or incorrect, STAN LEATHER covers all reverse pickup and shipping expenses. For allowed customer-requested exchanges (e.g., size or fit issues for belts), where the delivered item matches the original order, the customer bears all reverse pickup and re-shipping costs. Original shipping charges are strictly non-refundable.

 

4. Replacement Process

We provide replacements for:

  • Wrong item received.
  • Product has a verified manufacturing defect.
  • Item is significantly not as described (Note: Natural leather grain, minor scars, and slight color shade variations are inherent to authentic leather and do not qualify as "not as described").

How it works:

  • A replacement is shipped only after we receive and verify the returned product at our warehouse.
  • In some cases, we may skip the return and dispatch a replacement directly.
  • If the original item is out of stock, we’ll offer an alternate or a refund—your choice.

 

5. Refunds

We offer refunds in the following cases:

  • Product received is defective or incorrect, and you don’t want a replacement.
  • Replacement is not possible, and no alternative is acceptable to you.

Refund Amount & Eligibility:

  • Full-Priced Items: You will receive a refund for the exact product value only. Original shipping charges are strictly non-refundable.
  • Discounted Items: Goods bought using coupon codes, flash sales, or clearance events are eligible for replacement only, not refunds.

Refunds are processed:

  • To the original payment method.
  • Or to an alternate account based on your preference.

Refund Timeline:

  • Refunds are initiated within 2–3 business days after the returned product has reached our warehouse, been inspected, and been approved.
  • Depending on your bank or payment provider, it may take an additional 5–7 business days for the refund to be reflected in your account.

 

6. Exchanges

Exchanges follow the same rules as returns and are permitted under strict conditions:

  • One-Time Limit: Only ONE exchange per order is permitted.
  • Exact Match: Replacements must be for the exact same product and specifications (e.g., same model and color). You cannot exchange for a different style.
  • Allowed only for size-related issues (e.g., Belts), wrong item sent, or valid defects.
  • Exchanges are processed after return verification. If the exchange item is unavailable, we’ll offer a replacement or refund.

 

7. What’s Not Eligible

We do not accept returns, exchanges, replacements, or refunds for:

  • Customized or personalized products.
  • Heavily discounted items, Flash Sales, or items bought with coupon codes.
  • Any item with missing tags, signs of use, or without unboxing video evidence.

Real Leather Marks Are Not Defects - We use 100% full-grain leather. Because it is a natural material, natural variations are expected. The following are inherent characteristics of real leather and are NOT considered manufacturing defects:

  • Small marks or tiny scratches
  • Different textures or grain patterns
  • Slight differences in color shades

These are signs of real, authentic leather, not manufacturing damage. They do not affect the durability or functionality of the product and do not qualify for a defect-based return, refund, or exchange.

 

8. Warranty Coverage & Lifetime Service

All STAN LEATHER products come with a strict 6-month warranty that covers manufacturing and hardware defects.

  • Free Repairs: We provide completely free repairs for any covered defects during this 6-month period.
  • Shipping Costs (One Way): The customer is responsible for safely shipping the product to our facility. STAN LEATHER will cover the return shipping costs to send the repaired item back to you.
  • What Is Not Covered: This warranty does not cover normal wear and tear from regular use, water damage, accidents, rough handling, or the natural leather variations (grain, scars, marks) and handcrafting nuances expected in real leather. Please note: applying harsh cleaners, attempting DIY repairs, or altering the product will completely void your warranty.

To claim warranty service:

  • Contact us via WhatsApp or email (details below).
  • Share your Order ID and a clear photo/video showing the defect.
  • Once approved, securely ship the product to our address.

Lifetime Service (After 6 Months): 

Even after your warranty expires, your product remains eligible for our Lifetime Service.

  • Repairs and shipping will be chargeable based on the specific issue.
  • To get a quote, simply share your Order ID and a photo/video of the issue via WhatsApp or email. We will assess the item and inform you of the repair cost.

 

9. How to Contact Us

To raise a return, refund, exchange, or replacement request:

  • WhatsApp (Preferred): +91 81-1400-1400
  • Email: stanleatherindia@gmail.com

Please share the following when you contact us:

  • Your order number
  • Photos or video showing the issue
  • The mandatory, continuous unboxing video if you're requesting a return or exchange

Our team will review your request and guide you through the next steps.

 

IMPORTANT DISCLOSURES

  • STAN LEATHER reserves the right to modify, alter, or update these policies at any time without prior notice.
  • All disputes are subject to the legal jurisdiction of Kanpur, India.